Refund policy

Returns and refunds

To request a return or cancellation, contact Nook & kin at alexjoseph.int@gmail.com with your order number and the items concerned. Please contact us for return instructions and the correct return address before sending goods back. Do not send returns to the address on the parcel unless we confirm it is the correct address.

Changing your mind — UK customers

For eligible online purchases, you can tell us you wish to cancel from the time you place your order until 14 days after receiving your goods. If an order is delivered in separate parts, this period runs from receipt of the last item. You then have a further 14 days after telling us to send the goods back.

You may inspect goods as you would in a shop. We may reduce your refund for loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, where permitted by law. Original packaging is helpful but is not a condition of your statutory cancellation rights.

You are responsible for the direct cost of returning an unwanted item. We do not charge a restocking fee for statutory cancellations.

Faulty, damaged or incorrect goods

Please contact us if your item is faulty, damaged or not as described, or if you receive the wrong item. Include a description of the issue and photographs if available. We will arrange an appropriate remedy and cover reasonable return costs where required. UK customers generally have a short-term right to reject faulty goods within 30 days of delivery, with further repair, replacement and refund rights under applicable law.

Refunds

For statutory change-of-mind cancellations, we will refund you within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. If no goods were supplied, we will refund you within 14 days of being told of your cancellation. Refunds include the basic outbound delivery cost paid; additional charges for an upgraded delivery service are not refundable for change-of-mind cancellations.

Refunds are made to the original payment method. Your payment provider may take additional time to show the funds in your account.